Returns & Refunds

Last updated: July 2026

Every card is an original, one-of-a-kind watercolor painting — once it's painted, packaged, and sent, we're generally not able to accept returns or exchanges simply for a change of mind. That said, we want you to be happy with your order, so here's how we handle the exceptions.

Damaged or Defective Items

If your card or print arrives damaged, or something isn't right with your order, email us a photo at [email protected] within 14 days of delivery. We'll send a replacement if one is available, or issue a full refund.

Wrong Item Received

If we made a mistake and shipped the wrong card, let us know and we'll cover return shipping and send the correct item right away, at no extra cost to you.

Custom Art Commissions

Custom pieces are made to order specifically for you. Once painting has begun on your commission, it can no longer be canceled or refunded. If you need to cancel before work begins, email us as soon as possible.

Order Cancellations

If you need to cancel a ready-to-ship order, email us right away — if it hasn't shipped yet, we're happy to cancel and refund it in full.

Questions

We're a small, one-person studio and want every customer to leave happy. If something's wrong, reach out at [email protected] and we'll work with you to make it right.